FREQUENTLY ASKED QUESTIONS

QUESTIONS ON CHRONIC MEDICATION

1. Who is Mediscor?
   
   Mediscor is a Pharmaceutical Benefit Management company contracted by the Scheme.
   
   
2. How do I contact Mediscor?
   
   

   Switchboard	(012) 674 8000
   ChroniLine	0860 119 553
   Helpdesk	0860 113 238
   Website	www.mediscor.net

   
   
   
3. How do I register a chronic medication prescription with Mediscor?
   
   To register your chronic medication prescription with Mediscor, you, your doctor or your pharmacist need to contact Mediscor’s ChroniLine on 0860 119 553 or access Mediscor’s website at www.mediscor.net.  This process is quick and easy as chronic medication application forms are no longer required. 
   
   
4. How often do I need to register my prescription with Mediscor?
   
   

   You need to contact ChroniLine every time your chronic medication prescription or dosage has been changed or renewed by your doctor.
   

5. How long is my chronic medication registered for?
   
   The authorisation from Mediscor is valid for 1 year from the date of the prescription. 
   
   Once the authorisation has expired, please re-authorise the chronic medication prescription by calling ChroniLine (0860 119 553).
   
   
6. What period of time is a prescription valid for?
   
   A prescription is only valid for a period of 6 months.
   
   
7. How do I claim for medicines received from a pharmacy?
   
   The pharmacy will submit the claim electronically to the Scheme.